Effective Grievance Management: A Systems Approach

Strategy: The Journal for Management Development (Management Research Journal of Berhampur University) ISSN # 0973-2977

7 Pages Posted: 7 Apr 2016 Last revised: 21 Apr 2016

See all articles by Rabi Subudhi

Rabi Subudhi

KIIT University - School of Management; KIIT University; KIIT University - School of Management

Swarup Sahoo

Independent

Date Written: December 5, 1994

Abstract

Delay in redressing grievance creates displeasure among employees. Many of such grievances are routine and structured, which can be effectively handled, if there is a proper system at place. This paper, written in the situation-contexts of early 1990's, suggests a conceptual model for developing a programmable 'effective grievance management system'. It precedes the implementation of HR-related information systems (HRIS) in Indian organisations.

Keywords: Grievance Management, HR, Information Systems

JEL Classification: M12, J53, M54

Suggested Citation

Subudhi, Rabi and Sahoo, Swarup, Effective Grievance Management: A Systems Approach (December 5, 1994). Strategy: The Journal for Management Development (Management Research Journal of Berhampur University) ISSN # 0973-2977. Available at SSRN: https://ssrn.com/abstract=2759256

Rabi Subudhi (Contact Author)

KIIT University - School of Management ( email )

Campus - 7
KIIT
Bhubaneswar, Odisha 751024
India
91-674-2725713 (Phone)
91-674-2725278 (Fax)

HOME PAGE: http://www.ksom.ac.in

KIIT University ( email )

Bhubaneswar, Orissa 751024
India
916742725713 (Phone)
916742725378 (Fax)

HOME PAGE: http://www.kiit.ac.in

KIIT University - School of Management ( email )

Campus 7, KIIT School of Management
KIIT University
Bhubaneswar, OR Odisha 751024
India

HOME PAGE: http://www.ksom.ac.in

Swarup Sahoo

Independent ( email )

No Address Available

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