Health Complaints and Regulatory Reform: Implications for Vulnerable Populations?

Journal of Law and Medicine, Vol. 23, No. 3, pp. 650-661, 2016

22 Pages Posted: 9 Apr 2016 Last revised: 28 Dec 2019

See all articles by Terry Carney AO

Terry Carney AO

The University of Sydney Law School

Fleur Beaupert

Independent

Mary Chiarella

The University of Sydney - Sydney Nursing School

Belinda Bennett

Queensland University of Technology

Merrilyn Walton

The University of Sydney - School of Public Health

Patrick Kelly

The University of Sydney - School of Public Health

Claudette Satchell

The University of Sydney - Sydney Nursing School

Date Written: April 7, 2016

Abstract

Complaints and disciplinary processes play a significant role in health professional regulation. Many countries are transitioning from models of self-regulation to greater external oversight through systems including meta regulation, responsive (risk–based) regulation, and “networked governance”. Such systems harness, in differing ways, public, private, professional and non-governmental bodies to exert influence over the conduct of health professionals and services. Interesting literature is emerging regarding complainants’ motivations and experiences, the impact of complaints processes on health professionals and identification of features such as complainant and health professional profiles, types of complaints and outcomes. This paper concentrates on studies identifying vulnerable groups and their participation in health care regulatory systems.

Keywords: Health complaints, vulnerable populations, literature review, theory

JEL Classification: K10, K30, K32

Suggested Citation

Carney AO, Terry and Beaupert, Fleur and Chiarella, Mary and Bennett, Belinda and Walton, Merrilyn and Kelly, Patrick and Satchell, Claudette, Health Complaints and Regulatory Reform: Implications for Vulnerable Populations? (April 7, 2016). Journal of Law and Medicine, Vol. 23, No. 3, pp. 650-661, 2016, Available at SSRN: https://ssrn.com/abstract=2760672

Terry Carney AO (Contact Author)

The University of Sydney Law School ( email )

New Law Building, F10
The University of Sydney
Sydney, NSW 2006
Australia

Fleur Beaupert

Independent ( email )

No Address Available
United States

Mary Chiarella

The University of Sydney - Sydney Nursing School ( email )

88 Mallett Street
Camperdown, NSW 2050
Australia

Belinda Bennett

Queensland University of Technology ( email )

Level 4, C Block Gardens Point
2 George St
Brisbane, QLD 4000
Australia

Merrilyn Walton

The University of Sydney - School of Public Health ( email )

The University of Sydney
Sydney, NSW 2006
Australia

Patrick Kelly

The University of Sydney - School of Public Health ( email )

The University of Sydney
Sydney, NSW 2006
Australia

Claudette Satchell

The University of Sydney - Sydney Nursing School ( email )

88 Mallett Street
Camperdown, NSW 2050
Australia

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