Health Complaints and Regulatory Reform: Implications for Vulnerable Populations?
Journal of Law and Medicine, Vol. 23, No. 3, pp. 650-661, 2016
22 Pages Posted: 9 Apr 2016 Last revised: 28 Dec 2019
Date Written: April 7, 2016
Complaints and disciplinary processes play a significant role in health professional regulation. Many countries are transitioning from models of self-regulation to greater external oversight through systems including meta regulation, responsive (risk–based) regulation, and “networked governance”. Such systems harness, in differing ways, public, private, professional and non-governmental bodies to exert influence over the conduct of health professionals and services. Interesting literature is emerging regarding complainants’ motivations and experiences, the impact of complaints processes on health professionals and identification of features such as complainant and health professional profiles, types of complaints and outcomes. This paper concentrates on studies identifying vulnerable groups and their participation in health care regulatory systems.
Keywords: Health complaints, vulnerable populations, literature review, theory
JEL Classification: K10, K30, K32
Suggested Citation: Suggested Citation