What Makes Students Satisfied? A Discussion and Analysis of the UK's National Student Survey

30 Pages Posted: 25 Apr 2016 Last revised: 6 Jun 2016

See all articles by Adrian R. Bell

Adrian R. Bell

University of Reading - ICMA Centre

Chris Brooks

University of Reading - ICMA Centre

Date Written: April 22, 2016

Abstract

This paper analyses data from the National Students Survey, determining which groups of students expressed the greatest levels of satisfaction. We find students registered on clinical degrees and those studying humanities to be the most satisfied, with those in general engineering and media studies the least. We also find contentment to be higher among part-time students, and significantly higher among Russell group and post-1992 universities. We further investigate the sub-areas that drive overall student satisfaction, finding teaching and course organisation to be the most important aspects, with resources and assessment and feedback far less relevant. We then develop a multi-attribute measure of satisfaction which we argue produces a more accurate and more stable reflection of overall student satisfaction than that based on a single question.

Keywords: National Student Survey, student satisfaction

JEL Classification: C52, I21, I23

Suggested Citation

Bell, Adrian R. and Brooks, Chris, What Makes Students Satisfied? A Discussion and Analysis of the UK's National Student Survey (April 22, 2016). Available at SSRN: https://ssrn.com/abstract=2768941 or http://dx.doi.org/10.2139/ssrn.2768941

Adrian R. Bell

University of Reading - ICMA Centre ( email )

Whiteknights Park
P.O. Box 242
Reading RG6 6BA
United Kingdom

Chris Brooks (Contact Author)

University of Reading - ICMA Centre ( email )

Whiteknights Park
P.O. Box 242
Reading RG6 6BA
United Kingdom
+44 118 931 82 39 (Phone)
+44 118 931 47 41 (Fax)

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