Information Technology (IT) in Hotels: A Full Catalogue
25 Pages Posted: 28 Apr 2016
Date Written: December 31, 2015
Currently, there is a vast number of IT applications that hotels can use. The goal of this manuscript is to present a classified catalogue of the IT that hotels have at their disposal to automate their tasks, maximize the productivity of their employees, improve the service they deliver to guests, streamline their commercialization and marketing processes, and increase revenue. In the literature, we can find several catalogues of IT in hotels, but in most cases they are presented in manuscripts in which the goal was a different one, and thus the catalogue had a purely instrumental use. This article is instead focused on presenting a full catalogue of the IT applications that are available to hoteliers, including for each a short description and the issues to consider in the implementation process. We expect that this catalogue can be of use to hotel managers and to researchers in the area.
Keywords: Information technology, hotels, technology trends, information systems
JEL Classification: L83, L86
Suggested Citation: Suggested Citation