Factors that Affect Passengers’ Satisfaction in Using Airport Shuttle Bus Service between Suvarnabhumi International Airport and Don Mueang International Airport

14 Pages Posted: 28 Apr 2016

Date Written: April 27, 2016

Abstract

The current study identifies the factors that affect satisfaction of transit passengers while using airport shuttle bus service between Suvarnabhumi International Airport and Don Mueang International Airport. Anova and t-test has been employed to identify the factors affecting the passenger satisfaction for use of airport shuttle bus service between Don Muang and Suvarnabhumi International airports. The study found that satisfaction of passengers while using airport shuttle bus service between the Airports are in high level. Female passengers have higher satisfaction level than male passenger. And the domestic transit passengers are having higher satisfaction level than the international transit passengers. The finding of the research would help the airport management to analyze and compare the factors that affect passengers’ satisfactions in using airport shuttle service from Suvarnabhumi International Airport and Don Mueang International Airport.

Keywords: Passengers Satisfaction, Shuttle Service, Suvarnabhumi International Airport and Don Mueang International Airport

JEL Classification: D12, L91, R40, Z33

Suggested Citation

Charoensook, Chartchai, Factors that Affect Passengers’ Satisfaction in Using Airport Shuttle Bus Service between Suvarnabhumi International Airport and Don Mueang International Airport (April 27, 2016). Available at SSRN: https://ssrn.com/abstract=2771535 or http://dx.doi.org/10.2139/ssrn.2771535

Chartchai Charoensook (Contact Author)

St Theresa International College ( email )

1 Moo 6 Rangsit Nakhonnayok RoadKlong 14 Ongkharak
Ongkharak, Nankhonnayok 26120
Thailand
+66-022345599 (Phone)
+66-037333235 (Fax)

HOME PAGE: http://www.stic.ac.th

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