The Challenges of Measuring Outcomes – Examining Quality, Responsiveness and Legal Professionalism As a Way Forward (Presentation Slides)

Abstract

Dr. Curran discusses her research evaluation of Legal Aid ACT where she was asked to not only measure the quality of the legal services delivered but also to grapple with the vexed measurement of outcomes. In this paper Dr. Curran outlines briefly the approach to the evaluation, the lessons and some of the key findings around how to measure quality, outcomes and effectiveness of legal services delivery. The paper was given in absentia (due to illness that prevented travel to Oxford) by the Chair.

Note: Nimrod Ben-Cnaan & Julie Bishop (Law Centres Federation, United Kingdom) - What’s the point? A critical examination of value of Law Centres and the third sector in the provision of legal aid. Jackie Smith & Elizabeth O’Hara (Shelter, United Kingdom) - Measuring Outcomes and Payment by Results: Exploring the Fit in Housing Advice Services. Liz Curran (Curran Consulting; Australian National University, Australia) - The Challenges of Measuring Outcomes – Examining Quality, Responsiveness and Legal Professionalism as a Way Forward. Maria Nestor (Trinity College Dublin) - Measuring Outcomes within Communities: The Use and Practice of Community Economic Development Lawyering.

Keywords: Measuring Outcomes; Measuring quality of legal assistance services; Evaluation of legal services