Consumer Redress: Implementing the Vision

Pablo Cortés (ed.), The New Regulatory Framework for Consumer Dispute Resolution (Oxford University Press, 2016) Forthcoming

University of Leicester School of Law Research Paper No. 16/27

25 Pages Posted: 11 Jun 2016 Last revised: 22 Jun 2016

See all articles by Christopher Hodges

Christopher Hodges

University of Oxford - Centre for Socio-Legal Studies; Faculty of Law

Date Written: June 9, 2016

Abstract

The development of consumer ADR (CDR) is still only in its infancy. The EU has taken the bold step of creating a pan-EU network of CDR bodies. This creates coverage of supply, establishes the essential quality requirements, and a regulatory structure to control quality. But the system is at an early stage, and many developments can be expected. It would be a mistake to expect everything to be transformed just because of the existence of the Directive and its implementation. Much more remains to be done. This chapter aims to take an overview of where CDR in Europe currently stands, the major issues that need to be addressed, and sets out a possible vision for CDR in future.

Keywords: Consumer Dispute Resolution, CDR, Dispute System Design (DSD), Alternative Dispute Resolution, ADR, Ombudsman

Suggested Citation

Hodges, Christopher, Consumer Redress: Implementing the Vision (June 9, 2016). Pablo Cortés (ed.), The New Regulatory Framework for Consumer Dispute Resolution (Oxford University Press, 2016) Forthcoming; University of Leicester School of Law Research Paper No. 16/27. Available at SSRN: https://ssrn.com/abstract=2793603 or http://dx.doi.org/10.2139/ssrn.2793603

Christopher Hodges (Contact Author)

University of Oxford - Centre for Socio-Legal Studies ( email )

Manor Road
Oxford, OX1 3UQ
United Kingdom

Faculty of Law ( email )

St Cross Building
St Cross Road
Oxford, OX1 3UL
United Kingdom

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