Impact of Job Satisfaction on Retention of Employees in BPO Industry

9 Pages Posted: 3 Jul 2016

Date Written: May 1, 2016


Human Capital is the utmost vital resource on which the Information Technology & Information Technology Enabled Services (IT & ITES) depends. One of the greatest challenges for today’s administrators lies in building a workplace that employees want to persist with and outsiders want to be hired into. Therefore, an employer’s foremost responsibility is retention of its best employees and this can be attained only by keeping the employees satisfied and motivated. Focusing on employee satisfaction can positively impact the organization as it increases employee productivity, performance, quality of work, profits, commitment to the organization and reduces turnover and absenteeism. The present paper is an attempt to study the impact of job satisfaction on the employee retention, which is measured by a structured questionnaire administered to the middle level employees in leading BPO companies in Jaipur.

Keywords: Satisfaction, Retention, BPO Companies

Suggested Citation

Chaturvedi, Ankita and Sangwan, Kanchan, Impact of Job Satisfaction on Retention of Employees in BPO Industry (May 1, 2016). Available at SSRN: or

Ankita Chaturvedi

IIS (deemed to be University) ( email )

SFS, Gurukul Marg
jaipur, 302020

Kanchan Sangwan (Contact Author)

IIS University ( email )

Gurukul Marg
SFS, Mansarovar
Jaipur, 302020

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