Tourism Quality Management
Kachniewska, Magdalena. Tourism quality management. Wydawnictwa Uczelniane Wyższej Szkoły Handlu i Finansów Międzynarodowych im. Fryderyka Skarbka, 2006.
241 Pages Posted: 10 Feb 2017
Date Written: 2006
Tourism Quality Management handbook contains some basic issues connected with the problem of quality management both in the tourism enterprise and tourism destination area (TDA). Quality in tourism is measured by the quality of tourism experience. In other words, it is nothing else but the quality of life during the person’s temporary stay outside his/her permanent residence. What is also true is that tourism, especially leisure or holiday tourism, carries the expectation of a higher quality of life than experienced at home. It seems to be the most important reason for quality management in tourism organizations and TDA.
Keywords: tourism, quality management, tourism quality
JEL Classification: L15
Suggested Citation: Suggested Citation