Dispute Resolution Outside of Courts: Procedural Justice and Decision Acceptance Among Users of Ombuds Services in the UK

Law & Society Review, Vol 50, Issue 4, Forthcoming

50 Pages Posted: 8 Jul 2016  

Naomi J. Creutzfeldt

University of Westminster

Ben Bradford

University of Oxford - Centre for Criminology

Date Written: December 18, 2015

Abstract

Attitudes towards legal authorities based on theories of procedural justice have been explored extensively in the criminal and civil justice systems. This has provided considerable empirical evidence concerning the importance of trust and legitimacy in generating cooperation, compliance and decision acceptance. However, not enough attention has been paid to attitudes towards institutions of informal dispute resolution. This paper asks whether the theory of procedural justice applies to the alternative dispute resolution (ADR) context, focusing on ombuds services. What are the predictors of perceptions of procedural justice during the process of dealing with an ombuds, and what factors shape outcome acceptance? These questions are analyzed using a sample of recent ombuds users. The results indicate that outcome favorability is highly correlated with perceived procedural justice, and both predict decision acceptance.

Keywords: procedural justice, ombudsmen, ADR

Suggested Citation

Creutzfeldt, Naomi J. and Bradford, Ben, Dispute Resolution Outside of Courts: Procedural Justice and Decision Acceptance Among Users of Ombuds Services in the UK (December 18, 2015). Law & Society Review, Vol 50, Issue 4, Forthcoming . Available at SSRN: https://ssrn.com/abstract=2805917

Naomi J. Creutzfeldt (Contact Author)

University of Westminster ( email )

little titchfield street
London, W1W 7BY
United Kingdom

Ben Bradford

University of Oxford - Centre for Criminology ( email )

Manor Road Building
Manor Road
Oxford, OX1 3UQ
United Kingdom

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