Abstract

https://ssrn.com/abstract=2805917
 


 



Dispute Resolution Outside of Courts: Procedural Justice and Decision Acceptance Among Users of Ombuds Services in the UK


Naomi J. Creutzfeldt


University of Westminster

Ben Bradford


University of Oxford - Centre for Criminology

December 18, 2015

Law & Society Review, Vol 50, Issue 4, Forthcoming

Abstract:     
Attitudes towards legal authorities based on theories of procedural justice have been explored extensively in the criminal and civil justice systems. This has provided considerable empirical evidence concerning the importance of trust and legitimacy in generating cooperation, compliance and decision acceptance. However, not enough attention has been paid to attitudes towards institutions of informal dispute resolution. This paper asks whether the theory of procedural justice applies to the alternative dispute resolution (ADR) context, focusing on ombuds services. What are the predictors of perceptions of procedural justice during the process of dealing with an ombuds, and what factors shape outcome acceptance? These questions are analyzed using a sample of recent ombuds users. The results indicate that outcome favorability is highly correlated with perceived procedural justice, and both predict decision acceptance.

Number of Pages in PDF File: 50

Keywords: procedural justice, ombudsmen, ADR


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Date posted: July 8, 2016  

Suggested Citation

Creutzfeldt, Naomi J. and Bradford, Ben, Dispute Resolution Outside of Courts: Procedural Justice and Decision Acceptance Among Users of Ombuds Services in the UK (December 18, 2015). Law & Society Review, Vol 50, Issue 4, Forthcoming . Available at SSRN: https://ssrn.com/abstract=2805917

Contact Information

Naomi J. Creutzfeldt (Contact Author)
University of Westminster ( email )
little titchfield street
London, W1W 7BY
United Kingdom
Ben Bradford
University of Oxford - Centre for Criminology ( email )
Manor Road Building
Manor Road
Oxford, OX1 3UQ
United Kingdom
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