Digitizing Disclosure: The Case of Restaurant Hygiene Scores

Posted: 15 Aug 2016

See all articles by Daisy Dai

Daisy Dai

Lehigh University

Michael Luca

Harvard University - Business School (HBS)

Multiple version iconThere are 2 versions of this paper

Date Written: August 12, 2016

Abstract

Restaurant hygiene scores have become a success story of public disclosure of government inspections. Disclosing hygiene scores has the potential to be a powerful market mechanism that can help consumers make better decisions while also creating incentives for restaurants to improve their performance. Yet in most cities, hygiene scores go unnoticed on government websites with no standardized format across cities. This paper documents the design and implementation of an initiative to digitize hygiene score disclosure and analyzed its impact on consumer demand and restaurant hygiene performance. The initiative aims at increasing awareness of hygiene by leveraging digital platforms where consumers are already looking for restaurant information.

Suggested Citation

Dai, Daisy and Luca, Michael, Digitizing Disclosure: The Case of Restaurant Hygiene Scores (August 12, 2016). Available at SSRN: https://ssrn.com/abstract=2822268

Daisy Dai

Lehigh University ( email )

621 Taylor Street
Bethlehem, PA 18015
United States

Michael Luca (Contact Author)

Harvard University - Business School (HBS) ( email )

Soldiers Field Road
Boston, MA 02163
United States

HOME PAGE: http://drfd.hbs.edu/fit/public/facultyInfo.do?facInfo=ovr&facId=602417

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