Higher Education's Current State of Alternative Dispute Resolution Services for Students

Journal of Conflict Management, Volume 4, Number 1, 2016

33 Pages Posted: 21 Aug 2016

See all articles by Neil Katz

Neil Katz

Dept. of Conflict Resolution studies, Nova Southeastern University; Independent

Linda Kovack

Nova Southeastern University

Date Written: August 13, 2016

Abstract

Using the 9-step Schrage Thompson Spectrum Model (2008) of conflict resolution as the research framework, the first named author and his classes conducted a two-year study to identify institutions that utilized alternative or appropriate dispute resolution programs (ADR) to promote a balance of student rights, and institutional obligations and values. During the 2013-2014 fall terms, graduate students at Nova Southeastern University in Florida identified one hundred (100) higher education institutions with successful ADR practices, finding great variety in services, location, staffing, funding, and populations served. The research presented in this article demonstrates wide use of ADR practices consistent with recommendations from the Association of Conflict Resolution (ACR), the International Restorative Justice Association (IRJA), the Association of Student Conduct Administration (ASCA), the American Arbitration Association (AAA), globally recognized experts in the field of conflict resolution, and is believed to be reflective of the current student affairs’ ADR climate in higher education settings. The research identified realistic alternative resolution pathways to facilitate dialogue and creative problem solving, proactively manage risk mitigation with equitable social justice best practices to promote diversity of cultures and perspectives, and apply restorative practices to maintain community health and standards. Previously considered administrative trivia (Cordes, 2005), these ADR practices have received minimal empirical focus; thus, the information contained in the research provides a snapshot of the current state of ADR practices for students in higher education and makes a case for their utility and expanded use for students and other university personnel.

Keywords: Dispute Resolution, Higher Education, Student Affairs

Suggested Citation

Katz, Neil and Kovack, Linda, Higher Education's Current State of Alternative Dispute Resolution Services for Students (August 13, 2016). Journal of Conflict Management, Volume 4, Number 1, 2016. Available at SSRN: https://ssrn.com/abstract=2822846

Neil Katz (Contact Author)

Dept. of Conflict Resolution studies, Nova Southeastern University ( email )

United States

Independent ( email )

No Address Available

Linda Kovack

Nova Southeastern University

3301 College Avenue
Ft. Lauderdale, FL 33314
United States

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