Understanding Roles and Functions of Academic Libraries As Innovation Intermediaries within the Service-Dominant Logic Perspective: An Australian Case Study
Casali, G.L., Perano, M., Abbate, T., 2017, Understanding Roles and Functions of Academic Libraries as Innovation Intermediaries within the Service-Dominant Logic Perspective: An Australian Case Study, Journal of Library Administration, 57(2)
Posted: 22 Aug 2016
Date Written: August 22, 2016
This study defines the academic library as an innovation intermediary that under the service- dominant logic perspective has a role of co-creator of value instead of a traditional service provider focused on collecting and exchanging knowledge. Innovation intermediaries develop a number of roles and functions to stimulate knowledge creation and transfer by supporting interactions and collaborations among multiple parties. As result, 2×2 Matrix was created to position each library's service based on its unique combination of necessary innovation roles and functions. A single case study focused on a university library and highlighted the existence of two different types of intermediaries: generalist and specialist.
Keywords: academic library, case study research, innovation intermediaries, Service-dominant logic
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