How to Market the Smart Home: Focus on Emergent Experience, Not Use Cases
20 Pages Posted: 21 Sep 2016
Date Written: January 15, 2016
For smart home adoption to expand beyond the niche segments of technologically sophisticated upscale consumers and technology-focused DIYers, marketers must do a better job of understanding the inherent value the smart home offers. Current marketing approaches are fragmented and focus on individual devices and single use cases. Most companies are wondering which combination of entry points - appliance and home entertainment control, energy management, pet monitoring, property protection, safety and security - make the most sense. But, the mass market is not buying a platform or devices controlled by an algorithm, they are buying an experience. The key to smart home marketing is to view the smart home as a complex dynamic system, an assemblage with new capacities from ongoing interactions among devices and consumers, from which new experiences emerge. Marketers must focus on communicating the value proposition inherent in experience; current approaches may actually be underselling the smart home. We discuss the value of our framework and offer eight actionable insights derived from our research that can guide marketer action in the early stages of adoption and usage of consumer Internet of Things devices that comprise the smart home.
Keywords: adoption, assemblage theory, customer experience, Internet of Things, smart home, use cases
JEL Classification: M31
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