IT Governance in the Digital Era

Posted: 5 Oct 2016

See all articles by Daria Arkhipova

Daria Arkhipova

Ca Foscari University of Venice - Department of Management

Giovanni Vaia

Ca Foscari University of Venice - Department of Management

William DeLone

American University

Carolina Braghin

Ca Foscari University of Venice - Department of Management

Date Written: July 2016

Abstract

As companies progressively rely on mobile, social media, cloud and big data in their business, the very nature of IT function within an organisation changes from providing reliable and cost-effective IT support to actively searching new ways to leverage technology and create customer value. For scholars and practitioners alike, the question then arises as to which extent the well-established IT governance models still apply in the new digital context and, if they no longer do, what new models can be proposed to account for the changing demands placed on IT. Through an explorative case study, this paper provides insights on emerging IT governance models within a digital enterprise. Our findings seem to suggest that the role of IT has expanded beyond a robust infrastructure provider to the one a strategy and technology partner. In order to harness the full power of IT in this capacity, companies need to make their IT department more business-aware, incentivize lateral communication and cross-functional learning, and promote integration of previously disconnected functional units.

Keywords: Governance, Digital Transformation, Governance Structures, Governance Mechanisms

JEL Classification: M40

Suggested Citation

Arkhipova, Daria and Vaia, Giovanni and DeLone, William and Braghin, Carolina, IT Governance in the Digital Era (July 2016). Department of Management, Università Ca' Foscari Venezia Working Paper No. 2016/12, Available at SSRN: https://ssrn.com/abstract=2847809 or http://dx.doi.org/10.2139/ssrn.2847809

Daria Arkhipova (Contact Author)

Ca Foscari University of Venice - Department of Management ( email )

San Giobbe, Cannaregio 873
Venice, 30121
Italy

Giovanni Vaia

Ca Foscari University of Venice - Department of Management ( email )

San Giobbe, Cannaregio 873
Venice, 30121
Italy

William DeLone

American University ( email )

4400 Massachusetts Ave, NW
Washington, DC 20016
United States

Carolina Braghin

Ca Foscari University of Venice - Department of Management ( email )

San Giobbe, Cannaregio 873
Venice, 30121
Italy

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