Total Quality Management (TQM) Practices of The Bangladeshi and Thai Companies: A Comparative Analysis

Pakistan’s Seventh International Convention on Quality Improvement October 26-27, 2002 , at Marriott Hotel, Karachi

Posted: 19 Oct 2016

See all articles by Muhammad Mamun

Muhammad Mamun

University of Dhaka - Institute of Business Administration

Nazrul Islam

Canadian University of Bangladesh

Date Written: October 11, 2002

Abstract

The comparative analysis of TQM practices between Bangladesh and Thai companies clearly shows planning, implementation and operational differences. Bangladeshi companies portray TQM vision consciousness but in many cases they fall victim of treating TQM as a fad rather than an essential component. The management principles are narrowly viewed, communicated and understood in Bangladeshi companies even with well-documented procedures and instructions. All the Bangladeshi companies concerned are well equipped and successful to some extent in achieving customer satisfaction with regard to product and service quality excellence, but they lack close working relationships, interest groups and the promoting aspect of working environment. Bangladeshi firms make a visible effort in empowerment of quality control circles but apparently follow a comparatively rigid hierarchical structure, but nonetheless are able to assure quality. In terms of organization and distribution, all of the concerned companies are suitably equipped and positioned, but suppliers are not bench marked with respect to specific criteria and special quality ratings in terms of product attributes and therefore information regarding supplier reliability is not available in any objective form. Bangladeshi firms have much to achieve in the areas of creativity and R&D, and therefore, investment in those areas is imperative.

Keywords: TQM, Vision, Operational Philosophy, MBO, Quality Circle, Supply Chain, Quality Assurance, Quality Rating

Suggested Citation

Mamun, Muhammad and Islam, Nazrul, Total Quality Management (TQM) Practices of The Bangladeshi and Thai Companies: A Comparative Analysis (October 11, 2002). Pakistan’s Seventh International Convention on Quality Improvement October 26-27, 2002 , at Marriott Hotel, Karachi. Available at SSRN: https://ssrn.com/abstract=2850975

Muhammad Mamun

University of Dhaka - Institute of Business Administration ( email )

University of Dhaka
Dhaka, 1000
Bangladesh

Nazrul Islam (Contact Author)

Canadian University of Bangladesh ( email )

House 99, Road 11, Block C, Banani,
Dhaka, 1213
Bangladesh
8801716370643 (Phone)
880258952047 (Fax)

HOME PAGE: http://www.cub.edu.bd

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