Exploring Residents' Satisfaction of Facilities Provided by Private Apartment Companies

Asia Pacific Management Review 20 (2015) 130-140

Posted: 14 Oct 2016

See all articles by Muhammad Rahman

Muhammad Rahman

Faculty of Languages and Management; International Islamic University Malaysia

Bashir Hussain

North South University

A.N.M. Meshquat Uddin

North South University

Nazrul Islam

Canadian University of Bangladesh

Date Written: October 13, 2016

Abstract

In recent times, Bangladesh has faced serious housing problems, especially for people who live in cities. In response, this study examines the relationship between housing expenses, affordability, service quality, hygienic conditions, and community attachment and residents' satisfaction, respectively. A questionnaire-based survey was carried out with customers in the major parts of Dhaka, Bangladesh. In addition to descriptive analysis, other statistical analyses, such as exploratory factor analysis, confirmatory factor analysis, and a structural equation modeling approach were used to test the hypotheses. The findings reveal that there is a strong relationship between services provided by the private companies and residents' satisfaction, with hygienic conditions playing a major role. This study also confirms a significant relationship between housing expenses and residents' satisfaction when affordability plays a mediating role. This study is the first of its kind, to the best of our knowledge, conducted on the customers of the Bangladeshi housing industry. The contribution of this study is the construction of a research theoretical framework that potentially highlights the perceived satisfaction or dissatisfaction of residents with the facilities provided by the private apartment owners in Bangladesh.

Keywords: Affordability Community attachment Housing expenses Hygienic conditions Residents satisfaction

Suggested Citation

Rahman, Muhammad and Hussain, Bashir and Uddin, A.N.M. Meshquat and Islam, Nazrul, Exploring Residents' Satisfaction of Facilities Provided by Private Apartment Companies (October 13, 2016). Asia Pacific Management Review 20 (2015) 130-140. Available at SSRN: https://ssrn.com/abstract=2851795

Muhammad Rahman

Faculty of Languages and Management; International Islamic University Malaysia ( email )

Gombak Kaulalampur

HOME PAGE: http://www.iium.edu.my/klm

Bashir Hussain

North South University

15 Ariful Haque Chowdhury Rd
Bashundhara Residential Area
Bangladesh, Dhaka 1229 1229
Bangladesh

A.N.M. Meshquat Uddin

North South University

15 Ariful Haque Chowdhury Rd
Bashundhara Residential Area
Bangladesh, Dhaka 1229 1229
Bangladesh

Nazrul Islam (Contact Author)

Canadian University of Bangladesh ( email )

House 99, Road 11, Block C, Banani,
Dhaka, 1213
Bangladesh
8801716370643 (Phone)
880258952047 (Fax)

HOME PAGE: http://www.cub.edu.bd

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