Introducing a Third Dimension in Information Systems Design: The Case for Incentive Alignment

Information Systems Research, Vol.12(3), p. 225-239, September 2001

35 Pages Posted: 13 Jan 2017

See all articles by Sulin Ba

Sulin Ba

University of Connecticut School of Business

Jan Stallaert

University of Connecticut - School of Business

Andrew B. Whinston

University of Texas at Austin - Department of Information, Risk and Operations Management

Date Written: January 1, 2001

Abstract

Prior research has generated considerable knowledge on information systems design from software engineering and user-acceptance perspectives. As organizational processes are increasingly embedded within information systems, one of the key considerations of many business processes — organizational incentives — should become an important dimension of any information systems design and evaluation, which we categorize as the third dimension: incentive alignment. Incentive issues have become important in many IS areas, including distributed decision support systems (DSS), knowledge management, and e-business supply chain coordination. In this paper we outline why incentives are important in each of these areas and specify requirements for designing incentive-aligned information systems. We identify and define important unresolved problems along the incentive-alignment dimension of information systems and present a research agenda to address them.

Keywords: Information Systems Design; Incentive Alignment; Distributed Decision Support Systems; Knowledge

Suggested Citation

Ba, Sulin and Stallaert, Jan and Whinston, Andrew B., Introducing a Third Dimension in Information Systems Design: The Case for Incentive Alignment (January 1, 2001). Information Systems Research, Vol.12(3), p. 225-239, September 2001. Available at SSRN: https://ssrn.com/abstract=2853906 or http://dx.doi.org/10.2139/ssrn.2853906

Sulin Ba (Contact Author)

University of Connecticut School of Business ( email )

368 Fairfield Road
Storrs, CT 06269-2041
United States

Jan Stallaert

University of Connecticut - School of Business ( email )

368 Fairfield Road
Storrs, CT 06269-2041
United States

Andrew B. Whinston

University of Texas at Austin - Department of Information, Risk and Operations Management ( email )

CBA 5.202
Austin, TX 78712
United States
512-471-8879 (Phone)

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