Validation of Minnesota Satisfaction Questionnaire: A Study of Front-Line Retail Employees
8 Pages Posted: 11 Nov 2016 Last revised: 14 Nov 2016
Date Written: November 4, 2016
The aim of this research paper is to confirm the validation of the long form of Minnesota Satisfaction Questionnaire which was developed by Weiss D. J., Dawis R. V.,George W. E. and Lloyd H. L. The instrument is validated for the sample of 465 front-line retail employees. SPSS 22.0 has been used for data analysis. Spearman-Brown Coefficient and Guttman Split-Half Coefficient are used to ensure the reliability of the instrument.
Keywords: Job Satisfaction, Minnesota Satisfaction Questionnaire, Split-half test, retailing
JEL Classification: M54
Suggested Citation: Suggested Citation