Intercultural Sensitivity Among Employees - A Pilot Study in Multinational Corporations in Hyderabad
10 Pages Posted: 7 Nov 2016
Date Written: February 1, 2016
Multicultural work force has become a common feature in Indian organisations. Hyderabad, home to several multinational companies (MNCs) is no exception to this. Diversity in workforce has become a standard norm rather than a cutting edge in MNCs. Employees with different Indian subcultures work together and experience ample intercultural interaction. The present study is an attempt at gauging the inter-cultural sensitivity among Indian employees working in MNCs in Hyderabad, India. A total of 62 employees participated in the study, of which 22 were female and 40 male. Chen and Starosta’s 24-item Intercultural Sensitivity Scale, was adopted to measure intercultural sensitivity. The study found that respondents highly enjoyed interacting with people from different cultures and have respect for others’ cultural values. However, the lower ISS score for Interaction Engagement and Interaction Attentiveness indicated that they were hesitant to initiate a situation that involved an intercultural interaction or in sustaining their involvement in an intercultural interactive setting.
Keywords: Intercultural sensitivity, Culture, Engagement, Interaction
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