Models of Conflict in Management: A Literature Review

41 Pages Posted: 8 Nov 2016 Last revised: 19 Dec 2017

See all articles by Matthew W. McCarter

Matthew W. McCarter

University of Texas at San Antonio; Chapman University - Economic Science Institute

Kimberly A. Wade-Benzoni

Duke University - Fuqua School of Business

Darcy Fudge Kamal

Chapman University; Chapman University - Economic Science Institute

H. Min Bang

Duke University

Steven Hyde

University of Texas at San Antonio

Reshma Maredia

University of Texas at San Antonio

Date Written: November 7, 2016

Abstract

The field of management views conflict as a contingency process that can benefit or harm an organization based on characteristics of that organization and its members. We review five models of conflict in management studies. These models include two that focus primarily on interpersonal conflict (i.e. diversity-conflict and behavioral negotiation models); two that focus primarily on inter-organization conflict (i.e. social exchange and transaction cost economics models); and one set that straddles both levels of organization: social dilemma models. The review is constituted by summarizing the insights of each model, foundational papers to each model; the most recent uses and developments of the models in the past 10 years; and the future research directions.

Keywords: alliances, conflict, diversity, intergenerational conflict, management studies, negotiation, power, social dilemmas, war

JEL Classification: D74, F51, Q34, M14, M00

Suggested Citation

McCarter, Matthew W. and Wade-Benzoni, Kimberly A. and Fudge Kamal, Darcy and Bang, H. Min and Hyde, Steven and Maredia, Reshma, Models of Conflict in Management: A Literature Review (November 7, 2016). Available at SSRN: https://ssrn.com/abstract=2866107 or http://dx.doi.org/10.2139/ssrn.2866107

Matthew W. McCarter (Contact Author)

University of Texas at San Antonio ( email )

One UTSA Circle
San Antonio, TX 78249
United States

Chapman University - Economic Science Institute ( email )

One University Dr.
Orange, CA 92866
United States

Kimberly A. Wade-Benzoni

Duke University - Fuqua School of Business ( email )

Box 90120
Durham, NC 27708-0120
United States

Darcy Fudge Kamal

Chapman University ( email )

Orange, CA 92866
United States

Chapman University - Economic Science Institute ( email )

One University Dr.
Orange, CA 92866
United States

H. Min Bang

Duke University ( email )

100 Fuqua Drive
Durham, NC 27708-0204
United States

Steven Hyde

University of Texas at San Antonio ( email )

One UTSA Circle
San Antonio, TX 78249
United States

Reshma Maredia

University of Texas at San Antonio

One UTSA Circle
San Antonio, TX 78249
United States

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