The Complaints System of the Roundtable on Sustainable Palm Oil (RSPO)
Macdonald, Kate, and Balaton-Chrimes, Samantha, The Complaints System of the Roundtable on Sustainable Palm Oil (RSPO), (1 October 2016)
73 Pages Posted: 5 Dec 2016
Date Written: October 1, 2016
The RSPO is a voluntary, multi-stakeholder organization, the main focus of which is standard setting and certification of sustainable palm oil production. the RSPO includes representatives from seven sectors of the palm oil industry: oil palm growers, palm oil processors or traders, consumer goods manufacturers, retailers, banks and investors, environmental or nature conservation NGOs, and social or developmental nGos. the pervasive presence of disputes in the sec- tor has meant that development of a complaints system has become an important element of the RSPO’s overall regulatory system. The central decision making body within the Complaints system is the Complaints Panel. Another important channel of dispute resolution within the RSPO, which can be used in the first instance before resorting to the Panel, is the Dispute Settlement Facility, which provides a framework for facilitating dialogue and mediated negotiations between parties. Complaints regarding certification processes are referred in the first instance to the relevant accreditation or certification body. a separate pathway also exists to deal with alleged non-compliance with RSPO provisions relating to land clearance without prior High Conservation Value Assessment, or adherence to Procedures for New Plantings.
Keywords: business and human rights, corporate accountablity
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