Corporate Social Performance, Analyst Stock Recommendations, and Firm Future Returns
Strategic Management Journal (2015) 36: 123-136
Posted: 19 Dec 2016
Date Written: 2015
As consumers spend more time on their mobile devices, a focal retailer’s natural approach is to target potential customers in close proximity to its own location. Yet focal (own) location targeting may cannibalize profits on inframarginal sales. This study demonstrates the effectiveness of competitive locational targeting, the practice of promoting to consumers near a competitor’s location. The analysis is based on a randomized field experiment in which mobile promotions were sent to customers at three similar shopping areas (competitive, focal, and benchmark locations). The results show that competitive locational targeting can take advantage of heightened demand that a focal retailer would not otherwise capture. Competitive locational targeting produced increasing returns to promotional discount depth, whereas targeting the focal location produced decreasing returns to deep discounts, indicating saturation effects and profit cannibalization. These findings are important for marketers, who can use competitive locational targeting to generate incremental sales without cannibalizing profits. Although the experiment focuses on the effects of unilateral promotions, it represents an initial step in understanding the competitive implications of mobile marketing technologies.
Keywords: mobile commerce, mobile targeting, competitive targeting, locational targeting, randomized field experiment
Suggested Citation: Suggested Citation