Designing Administrative Justice

30 Pages Posted: 27 Jan 2017

See all articles by Lorne Sossin

Lorne Sossin

York University - Osgoode Hall Law School

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Date Written: November 1, 2016


This study explores the adaptation of design thinking to administrative justice. Design thinking – or human centered design – approaches services and products from the perspective of the user. This perspective too often is missing in the design of administrative tribunals, most of which have been developed top-down to serve the needs of a particular policy interest of the Government of the day. The administrative justice system in Canada at all levels of Government (federal, provincial, municipal, Indigenous) is generally fragmented, poorly coordinated, under-resourced in relation to the needs of its users and has multiple barriers of entry.

Suggested Citation

Sossin, Lorne, Designing Administrative Justice (November 1, 2016). Osgoode Legal Studies Research Paper No. 26/2017, Available at SSRN: or

Lorne Sossin (Contact Author)

York University - Osgoode Hall Law School ( email )

4700 Keele Street
Toronto, Ontario M3J 1P3

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