Assessing Opposite Parties’ Behavior Towards Consumer Disputes Redressal Mechanism Under Consumer Protection Act

Journal of People & Society of Haryana (2248-9029); Volume 5 No. 2, October, 2015

12 Pages Posted: 3 Feb 2017

See all articles by Sanjay Sinha

Sanjay Sinha

Chaudhary Charan Singh (CCS) University

Ravi Kumar Gupta

Maharaja Agrasen Institute of Management Studies

Ishwar Mittal

Institute of Management Studies and Research, Maharshi Dayanand University, Rohtak, India

Date Written: October 1, 2015

Abstract

The present study analyzes the attitude and perception of opposite parties towards consumer grievances redressal under Consumer Protection Act in Haryana. Examining viewpoints of opposite parties provided new insights into the subject. The unit of sample for this objective was individual defendants against whom the complaints have been filed at consumer forums by consumers. The sample size was 50 respondents. Convenience cum purposive sampling techniques was adopted for selecting respondents. A structured questionnaire was used for collecting primary data. Various statistical tools and techniques viz. average, ratio, standard deviation, Pearson Chi Square test, one sample t-test, Karl Pearson Co-efficient of Correlation and Chi Square Goodness of Fit Test used to analyze the data. It was concluded that defendants were not fully aware about the provision of Act and were divided in their opinion about that procedure adopted for settling complaints at consumer forums. They justified it as advocates can represent the cases in more efficient and effective manner. They were found satisfied with the procedure adopted for settling complaints at consumer forums & favoured the establishment of the consumer forums at sub divisional level. The study has implications for lawmakers to enhance the effectiveness of this Act in the country.

Keywords: Consumer Protection Act, Defendants, Opposite Party, Consumer Forum, Complaint, Dispute Redressal, Delayed Justice

Suggested Citation

Sinha, Sanjay and Gupta, Ravi Kumar and Mittal, Ishwar, Assessing Opposite Parties’ Behavior Towards Consumer Disputes Redressal Mechanism Under Consumer Protection Act (October 1, 2015). Journal of People & Society of Haryana (2248-9029); Volume 5 No. 2, October, 2015 , Available at SSRN: https://ssrn.com/abstract=2909418

Sanjay Sinha

Chaudhary Charan Singh (CCS) University ( email )

Meerut
Uttar Pradesh Meerut - 2
India

Ravi Kumar Gupta

Maharaja Agrasen Institute of Management Studies ( email )

Plot No 1, PSP Institutional Area
Sector 22, Rohini
New Delhi, DE New Delhi 110086
India
9355629130 (Phone)

HOME PAGE: http://www.maims.ac.in

Ishwar Mittal (Contact Author)

Institute of Management Studies and Research, Maharshi Dayanand University, Rohtak, India ( email )

Rohtak
Rohtak, Haryana 124001
India

HOME PAGE: http://www.mdurohtak.ac.in

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