Hospitality Employers’ Expectations Towards the Higher Education System in Poland

Chapter in: Handbook of Teaching and Learning in Tourism (ed. Pierre Benckendorff, Anita Zehrer), Edward Elgar Publishing, Cheltenham Glos, UK., Forthcoming

Posted: 10 Feb 2017

See all articles by Magdalena Kachniewska

Magdalena Kachniewska

Warsaw School of Economics (SGH)

Anna Para

Warsaw School of Economics (SGH)

Date Written: January 28, 2017

Abstract

Tourism is perceived to be one of the biggest and fastest growing global industries. Consequently, there is an increasing need for qualified, highly educated professionals possessing broad knowledge and competencies as well as employability skills. This chapter explores hospitality employers’ expectations of the higher education system in Poland. The study advocates that the hospitality field of study needs to refocus in order to adapt to a rapidly changing business environment and industry’s needs. The purpose of the chapter is to identify the most significant gaps between tourism education and industry needs. The study confirms the outcomes of other research carried out within the tourism education sector. The research was conducted in 2013 in 103 hotels, with 147 managers being interviewed. The findings show that changes to tourism education may strengthen the employability and flexibility of graduates. The respondents stress the need and significance of personal qualities favouring service quality and the importance of an appropriate organizational culture (e.g. creativity, entrepreneurship, flexibility, conscientiousness, synergy). At the same time those qualities seem to be neglected in the education process, both in the merit and didactic dimensions.

Keywords: tourism employment, tourism education, hospitality employers

JEL Classification: I25

Suggested Citation

Kachniewska, Magdalena and Para, Anna, Hospitality Employers’ Expectations Towards the Higher Education System in Poland (January 28, 2017). Chapter in: Handbook of Teaching and Learning in Tourism (ed. Pierre Benckendorff, Anita Zehrer), Edward Elgar Publishing, Cheltenham Glos, UK., Forthcoming. Available at SSRN: https://ssrn.com/abstract=2913689

Magdalena Kachniewska (Contact Author)

Warsaw School of Economics (SGH) ( email )

aleja Niepodleglosci 162
PL-Warsaw, 02-554
Poland

Anna Para

Warsaw School of Economics (SGH) ( email )

aleja Niepodleglosci 162
PL-Warsaw, 02-554
Poland

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