Impact of Gamification on User's Knowledge-Sharing Practices: Relationships between Work Motivation, Performance Expectancy and Work Engagement

Silic, M., & Back, A. (2017, January). Impact of Gamification on User’s Knowledge-Sharing Practices: Relationships between Work Motivation, Performance Expectancy and Work Engagement. In Proceedings of the 50th Hawaii International Conference on System Sciences.

10 Pages Posted: 17 Mar 2017

See all articles by Mario Silic

Mario Silic

Swiss School of Business and Management (SSBM); University of St. Gallen - Institute of Information Management

Andrea Back

University of St. Gallen

Date Written: March 14, 2017

Abstract

How to engage and motivate employees to share their knowledge has become one of the main organizational strategic goals. This study, supported by the Flow theory and Kahn’s theory of engagement, investigated how the impact of gamification on user’s knowledge-sharing practices. We ran an online survey of 147 participants from a large organization that implemented social engagement and motivational systems to leverage internal knowledge sharing practices. Our study revealed important drivers of job motivation (enjoyment, reciprocal benefit and recognition), which led to higher degree of job engagement and performance expectancy. From this study we derive important insights for practice and theory.

Suggested Citation

Silic, Mario and Back, Andrea, Impact of Gamification on User's Knowledge-Sharing Practices: Relationships between Work Motivation, Performance Expectancy and Work Engagement (March 14, 2017). Silic, M., & Back, A. (2017, January). Impact of Gamification on User’s Knowledge-Sharing Practices: Relationships between Work Motivation, Performance Expectancy and Work Engagement. In Proceedings of the 50th Hawaii International Conference on System Sciences., Available at SSRN: https://ssrn.com/abstract=2932987

Mario Silic (Contact Author)

Swiss School of Business and Management (SSBM) ( email )

Avenue des Morgines 12
Geneva, 10000
Switzerland
9000 (Fax)

University of St. Gallen - Institute of Information Management ( email )

Langgasse 1
St. Gallen, 9008
Switzerland

Andrea Back

University of St. Gallen ( email )

Dufourstrasse 50
St.Gallen, CH-9000
Switzerland

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