Too Much of a Good Thing? Frequent Flyers and the Implications for the Coproduction of Public Service Delivery

Benjamin Y. Clark and Jeffrey L. Brudney. (2021). “Too Much of a Good Thing? Frequent Flyers and the Implications for the Coproduction of Public Service Delivery.” A chapter in “E-Government Research Handbook.” Edited by Eric Welch. Cheltenham, United Kingdom, Edward Elgar Publishers.

16 Pages Posted: 30 Mar 2017 Last revised: 29 Jun 2021

See all articles by Benjamin Y. Clark

Benjamin Y. Clark

University of Oregon - School of Planning, Public Policy & Management; University of Oregon - Knight Campus for Accelerating Scientific Impact

Jeffrey Brudney

University of North Carolina (UNC) at Wilmington

Date Written: June 28, 2021

Abstract

The attention on coproduction and specifically technology-enabled coproduction has grown substantially. This attention had provided findings that highlight the benefits for citizens and governments. Previous research on technologically-enabled coproduction (Internet, smartphones, and centralized non-emergency municipal call centers), show that these technologies have brought coproduction within reach of citizens (Meijer 2011; Kim and Lee 2012; Norris and Reddick 2013; Clark, Brudney, and Jang 2013; Linders 2012; Clark et al. 2016; Clark and Shurik 2016) and have the potential to improve perceptions of government performance (Clark and Shurik 2016). The advent of technologically-enabled coproduction has also made it possible for some residents to participate at levels not previously possible. These high volume coproducers, now known as “frequent flyers,” have the potential to become pseudo-bureaucrats. This chapter seeks to understand if we need to be concerned about this development. Additionally, we seek to understand what individual & neighborhood characteristics affect the intensity of coproduction of public services and if there are diffusion effects of frequent flyers.

To address these questions, we use surveys of San Francisco, California, residents conducted in 2011, 2013, and 2015. Our results suggest that the frequent flyers are largely representative of their communities. Our study finds some evidence that racial and ethnic minorities might be more likely to be a part of this group than the white majority. And perhaps most interestingly we find that neighbors appear to be learning from one another — the more frequent flyers that live in a neighborhood, the more likely it is that you are going to be a frequent flyer.

Keywords: Coproduction, Crowdsourcing, Representation

Suggested Citation

Clark, Benjamin Y. and Brudney, Jeffrey, Too Much of a Good Thing? Frequent Flyers and the Implications for the Coproduction of Public Service Delivery (June 28, 2021). Benjamin Y. Clark and Jeffrey L. Brudney. (2021). “Too Much of a Good Thing? Frequent Flyers and the Implications for the Coproduction of Public Service Delivery.” A chapter in “E-Government Research Handbook.” Edited by Eric Welch. Cheltenham, United Kingdom, Edward Elgar Publishers., Available at SSRN: https://ssrn.com/abstract=2942269 or http://dx.doi.org/10.2139/ssrn.2942269

Benjamin Y. Clark (Contact Author)

University of Oregon - School of Planning, Public Policy & Management ( email )

Eugene, OR 97403
United States

HOME PAGE: http://bit.ly/BenClark

University of Oregon - Knight Campus for Accelerating Scientific Impact ( email )

Eugene, OR
United States

Jeffrey Brudney

University of North Carolina (UNC) at Wilmington ( email )

601 South College Road
Wilmington, NC 28403
United States

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