Emotions in the Workplace

Posted: 10 Apr 2017

See all articles by Neal M. Ashkanasy

Neal M. Ashkanasy

University of Queensland - Business School; University of Queensland

Alana Dorris

University of Queensland, Business School, Students

Date Written: March 2017

Abstract

Beginning in the 1990s and following decades of neglect, what came to be referred to as the Affective Revolution has radically transformed our understanding of the role played by emotion in organizational psychology and organizational behavior (OPOB). In this article, we review the field of emotion in the workplace from different perspectives, corresponding to five discrete levels of analysis: (a) within-person temporal effects, (b) between-person (personality and attitudes) factors, (c) interpersonal behaviors (perception and communication of emotion), (d) group level (leadership and teams), and (e) organizational level (culture and climate). Within these perspectives, we address the importance of affective events theory (AET) and its interaction with emotional intelligence, emotional labor, and emotional contagion, as well as the role of emotion in leadership and organizational culture and climate. We conclude by presenting an integrative model that shows how the five levels are linked, followed by discussion of measurement issues, ideas and areas for future research, and suggestions for practice.

Suggested Citation

Ashkanasy, Neal M. and Dorris, Alana, Emotions in the Workplace (March 2017). Annual Review of Organizational Psychology and Organizational Behavior, Vol. 4, Issue 1, pp. 67-90, 2017. Available at SSRN: https://ssrn.com/abstract=2947675 or http://dx.doi.org/10.1146/annurev-orgpsych-032516-113231

Neal M. Ashkanasy (Contact Author)

University of Queensland - Business School ( email )

Brisbane, Queensland 4072
Australia

University of Queensland ( email )

St Lucia
Brisbane, Queensland 4072
Australia

Alana Dorris

University of Queensland, Business School, Students ( email )

St Lucia
Australia

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