Public-Centred Civil Justice Redesign: A Case Study of the British Columbia Civil Resolution Tribunal

24 Pages Posted: 20 Apr 2017

See all articles by Shannon Salter

Shannon Salter

Peter A. Allard School of Law, University of British Columbia

Darin Thompson

York University - Osgoode Hall Law School; University of Victoria - Faculty of Law

Date Written: April 20, 2017

Abstract

This article deals with the new British Columbia Civil Resolution Tribunal (“CRT”). First of its kind in the world, the CRT will focus on early online dispute resolution as a tool to improve access to justice in BC. The authors will begin by examining public access problems with the current civil justice system. They will then challenge some of the common assumptions underlying the status quo, with the aim of opening a dialogue about which facets of the civil justice system are foundational to the rule of law and which ones ultimately detract from it. The article will conclude by offering some principles of user-centred justice design, and illustrating them through their application to the CRT.

Keywords: online dispute resolution, Civil Resolution Tribunal, ODR, CRT, A2J, access to justice, alternative dispute resolution, administrative law, ADR, mediation, facilitation, expert systems, artificial intelligence, AI, legal technology, administrative tribunal, administrative justice

Suggested Citation

Salter, Shannon and Thompson, Darin, Public-Centred Civil Justice Redesign: A Case Study of the British Columbia Civil Resolution Tribunal (April 20, 2017). McGill Journal of Dispute Resolution, Vol. 3, 2016-2017; Osgoode Legal Studies Research Paper No. 44. Available at SSRN: https://ssrn.com/abstract=2955796

Shannon Salter (Contact Author)

Peter A. Allard School of Law, University of British Columbia ( email )

1822 East Mall
Vancouver, British Columbia V6T 1Z1
Canada

Darin Thompson

York University - Osgoode Hall Law School ( email )

4700 Keele Street
Toronto, Ontario M3J 1P3
Canada

University of Victoria - Faculty of Law ( email )

PO Box 2300, STN CSC
McGill at Ring Rds (Fraser Bldg)
Victoria, British Columbia V8W 3B1
Canada

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