New Interactions with Workflow Systems

L. Norros, H. Koskinen, L. Salo and P. Savioja (Eds), Designing beyond the Product-Understanding Activity and User Experience in Ubiquitous Environments. Proceedings of 2009 European Conference on Cognitive Ergonomics, September 30-October 2, 2009, Helsinki, Finland, pp. 349-352

4 Pages Posted: 25 Apr 2017

See all articles by Ingo Wassink

Ingo Wassink

Human Media Interaction (HMI)

Paul van der Vet

Human Media Interaction (HMI)

Betsy van Dijk

Human Media Interaction (HMI)

Gerrit van der Veer

VU University Amsterdam

Marco Roos

Leiden University - Leiden University Medical Center (LUMC)

Date Written: September 30, 2009

Abstract

This paper describes the evaluation of our early design ideas of an ad-hoc of workflow system. Using the teach-back technique, we have performed a hermeneutic analysis of the mockup implementation named NIWS to get corrective and creative feedback at the functional, dialogue and representation level of the new workflow system.

Keywords: Ad-hoc workflow, teach-back, user evaluation

JEL Classification: D89, I23

Suggested Citation

Wassink, Ingo and van der Vet, Paul and van Dijk, Betsy and van der Veer, Gerrit and Roos, Marco, New Interactions with Workflow Systems (September 30, 2009). L. Norros, H. Koskinen, L. Salo and P. Savioja (Eds), Designing beyond the Product-Understanding Activity and User Experience in Ubiquitous Environments. Proceedings of 2009 European Conference on Cognitive Ergonomics, September 30-October 2, 2009, Helsinki, Finland, pp. 349-352, Available at SSRN: https://ssrn.com/abstract=2958110

Ingo Wassink

Human Media Interaction (HMI) ( email )

Drienerlolaan 5
Enschede, NB 7522
Netherlands

Paul Van der Vet

Human Media Interaction (HMI) ( email )

Drienerlolaan 5
Enschede, NB 7522
Netherlands

Betsy Van Dijk (Contact Author)

Human Media Interaction (HMI) ( email )

Drienerlolaan 5
Enschede, NB 7522
Netherlands

Gerrit Van der Veer

VU University Amsterdam ( email )

De Boelelaan 1105
Amsterdam, ND North Holland 1081 HV
Netherlands

Marco Roos

Leiden University - Leiden University Medical Center (LUMC) ( email )

Albinusdreef 2
Leiden, South Holland 2333 ZA
Netherlands

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