Looking Back to Leap Forward: The Potential for E-Mediation at Work
In K. Bollen, M. Euwema & L. Munduate (eds.) Advancing Workplace Mediation Through Integration of Theory and Practice (3rd volume in Industrial Relations and Conflict Management series). (2016) The Netherlands: Springer Verlag
23 Pages Posted: 28 Apr 2017
Date Written: December 1, 2016
This chapter provides an overview of the broad field of Online Dispute Resolution (ODR), setting the stage for a more nuanced discussion of how e-mediation might contribute to dispute resolution mechanisms in the workplace. It describes the context in which e-mediation has developed and grown, and considers non- e-commerce uses for e-mediation, such as the use of e-mediation in workplace conflicts. The primary aims of this chapter are (a) providing an overview of the ODR field and (b) provoking new and promising areas of expansion for e-mediation generally and in the workplace specifically. It proposes several research avenues as well as suggestions for the application of e-mediation to online and on-ground workplace disputes, based on current research. The chapter encourages further exploration and experimentation in the field of e-mediation at work.
Keywords: conflict, workplace, online, online dispute resolution, conflict, employee, employer, organizational, organization, ODR, ADR, mediation, arbitration, EEOC, virtual, negotiation
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