Online Dispute Resolution and Justice System Integration: British Columbia's Civil Resolution Tribunal

18 Pages Posted: 11 May 2017 Last revised: 16 Dec 2017

See all articles by Shannon Salter

Shannon Salter

Peter A. Allard School of Law, University of British Columbia

Date Written: December 1, 2017

Abstract

This article undertakes a brief comparison of private and public online dispute resolution (ODR) systems before providing an overview of the Civil Resolution Tribunal (CRT), Canada’s first online tribunal, and its ODR processes. The article discusses why the CRT has come to be, how it has been implemented, as well as its implications for civil justice reform more broadly. A main proposition is that the transformational potential of ODR will only be realized when ODR is fully integrated with public justice processes. This proposition is not without its difficulties, as the CRT’s experience illustrates. To this end, the article also provides an introduction to some of the opportunities and challenges offered by an integrated ODR system like the CRT as well as some of the steps the CRT has taken to meet these demands as transparently and collaboratively as possible.

Keywords: Online Dispute Resolution, Civil Resolution Tribunal, ODR, CRT, A2J, Access to Justice, Alternative Dispute Resolution, Administrative Law, ADR, Mediation, Facilitation, Expert Systems, Artificial Intelligence, AI, Legal Technology, Administrative Tribunal, Administrative Justice

Suggested Citation

Salter, Shannon, Online Dispute Resolution and Justice System Integration: British Columbia's Civil Resolution Tribunal (December 1, 2017). Shannon Salter, "Online Dispute Resolution and Justice System Integration: British Columbia's Civil Resolution Tribunal", (2017) 34 Windsor Y B Access Just 112, Available at SSRN: https://ssrn.com/abstract=2965745 or http://dx.doi.org/10.2139/ssrn.2965745

Shannon Salter (Contact Author)

Peter A. Allard School of Law, University of British Columbia ( email )

1822 East Mall
Vancouver, British Columbia V6T 1Z1
Canada

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