Boundary Spanning Activities of Corporate HQ Executives Insights from a Longitudinal Study

33 Pages Posted: 11 May 2017

See all articles by Julian Birkinshaw

Julian Birkinshaw

London Business School

Tina Ambos

Johannes Kepler University

Cyril Bouquet

IMD

Date Written: June 2017

Abstract

What are the boundary spanning activities undertaken by the Corporate Headquarters (HQ) executives of a Multinational Corporation? We address this question through a five‐year longitudinal case study of one company as it shifted from a traditional HQ in one location, to a dual HQ in two locations, to a virtual HQ split across multiple locations. By observing how HQ executives prioritized their time over the course of this transition, we identified four generic boundary spanning activities: two (spearheading and facilitating) focused on making connections across boundaries, two (reconciling and lubricating) focused on overcoming differences in worldview across boundaries. By considering these activities together, and how they vary in importance over time, we show how each boundary spanning activity adds value to the MNC and improves the effectiveness of the internal and external network. An important feature of our study is that we operationalize boundary spanning at the activity level, i.e., in terms of the specific actions taken by corporate HQ executives, to provide a more granular understanding of how boundary spanning works in practice.

Keywords: boundary spanning, corporate HQ, HQ manager, HQ‐subsidiary relations, multinational corporation, subsidiary manager

Suggested Citation

Birkinshaw, Julian and Ambos, Tina and Bouquet, Cyril, Boundary Spanning Activities of Corporate HQ Executives Insights from a Longitudinal Study (June 2017). Journal of Management Studies, Vol. 54, Issue 4, pp. 422-454, 2017. Available at SSRN: https://ssrn.com/abstract=2965820 or http://dx.doi.org/10.1111/joms.12260

Julian Birkinshaw (Contact Author)

London Business School ( email )

Sussex Place
Regent's Park
London, London NW1 4SA
United Kingdom

Tina Ambos

Johannes Kepler University ( email )

Linz
Austria

Cyril Bouquet

IMD ( email )

Ch. de Bellerive 23
P.O. Box 915
CH-1001 Lausanne
Switzerland

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