A Stakeholder Perspective on Public Sector Innovation: Why Position Matters

Forthcoming, International Review of Administrative Sciences

34 Pages Posted: 24 May 2017 Last revised: 26 May 2017

See all articles by Hanna de Vries

Hanna de Vries

Erasmus University Rotterdam (EUR) - Department of Public Administration

Lars Tummers

Utrecht University

V.J.J.M. Bekkers

Erasmus University Rotterdam (EUR) - Department of Public Administration

Date Written: May 24, 2017

Abstract

Studies on the adoption of innovations often treat an organization as a uniform entity. Such studies implicitly assume that perceptions regarding the adoption of an innovation are identical across the organization. However, organizational theory and change management literature argue that organizations are composed of distinct groups that each have different values and goals. It is therefore important to dissect the organization and to look at the various internal stakeholders involved. In this study, we follow this advice and study how two key organizational groups (city managers and Works Council members) perceive their organization’s members’ views regarding the specific innovation of teleworking. We use unique data collected through two nationwide surveys of city managers and Works Council members. The results show that there are crucial differences in the perceptions of the two groups, with city managers generally being more positive about the innovation. Based on our analysis, we conclude that it is important to distinguish between different organizational stakeholders in the innovation adoption process and that managers should be aware of a bias in their perceptions.

Keywords: city managers, innovation adoption, innovation attributes, innovation goals, public innovation, organizational politics, organizational satisfaction, Works Council members

Suggested Citation

de Vries, Hanna and Tummers, Lars and Bekkers, V.J.J.M., A Stakeholder Perspective on Public Sector Innovation: Why Position Matters (May 24, 2017). Forthcoming, International Review of Administrative Sciences, Available at SSRN: https://ssrn.com/abstract=2973112

Hanna De Vries (Contact Author)

Erasmus University Rotterdam (EUR) - Department of Public Administration ( email )

Burgemeester Oudlaan 50
Rotterdam, 3062
Netherlands

Lars Tummers

Utrecht University ( email )

Vredenburg 138
Utrecht, 3511 BG
Netherlands

V.J.J.M. Bekkers

Erasmus University Rotterdam (EUR) - Department of Public Administration ( email )

Burgemeester Oudlaan 50
Rotterdam, 3062
Netherlands

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