Ethical Principles for Online Dispute Resolution: A GPS Device for the Field

International Journal of Online Dispute Resolution, 3(1), 12-29

18 Pages Posted: 25 May 2017  

Leah Wing

Legal Studies Program, Department of Political Science, U. of Massachusetts Amherst; National Center for Technology and Dispute Resolution

Date Written: 2016

Abstract

The disruptive force of technology has led to innovative dispute resolution practices that increase access to justice and also raise new ethical considerations. In response, there have been assertions about the importance of applying to online dispute resolution (ODR) the shared values already enshrined within alternative dispute resolution (ADR) as well as calls to more carefully assess ways they may be insufficient or need refining to adequately address the new ethical challenges emerging in ODR. As ODR is increasingly incorporated into legislation, regulation and a wide variety of sectors in society, it is timely to explore the importance of ethical principles specifically for ODR. In the hope of contributing to these efforts, this article examines the benefits and challenges of articulating a set of ethical principles to guide the development and implementation of ODR systems, technology and processes.

Keywords: ODR, ethics, alternative dispute resolution, technology.

Suggested Citation

Wing, Leah, Ethical Principles for Online Dispute Resolution: A GPS Device for the Field (2016). International Journal of Online Dispute Resolution, 3(1), 12-29. Available at SSRN: https://ssrn.com/abstract=2973278

Leah Wing (Contact Author)

Legal Studies Program, Department of Political Science, U. of Massachusetts Amherst ( email )

Amherst, MA 01003
United States

National Center for Technology and Dispute Resolution ( email )

University of Massachusetts Amherst
Amherst, MA 01003
United States

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