Southeastern Mills: The Improvement Journey (a)

24 Pages Posted: 1 Jun 2017

See all articles by Robert Landel

Robert Landel

University of Virginia - Darden School of Business

Rebecca Goldberg

University of Virginia - Darden School of Business

Abstract

Appropriate for courses in operations design and performance management. Owners and employees of this company spent considerable effort developing a unique, extremely successful high-performance work place culture based on trust and a decentralized structure and little direct supervision from middle and upper management. Now management wants to consider blending a Lean or Six Sigma program into their work-place culture. A Business Process Improvement Team evaluates four different system designs for launching Lean-Six Sigma. The three-part case series follows the team's investigations, selection criteria development, assessments, and final decision. Students are asked to consider the pros and cons of the alternatives of the team, prepare a recommendation for the senior managers and then critique their choice against the team's recommendation. There is a teaching note (OM-1393TN) available.

Excerpt

UVA-OM-1419

September 9, 2010

SOUTHEASTERN MILLS: DESIGNING AN IMPROVEMENT JOURNEY (A)

The Company

Southeastern Mills (SEM), a group of flour-milling, mix-manufacturing, and product-development facilities, owned and operated by the Grizzard family, was headquartered in Rome, Georgia, one hour north of Atlanta. Its plants ground fresh wheat and corn and mixed it with other dry ingredients such as baking powder, baking soda, and spices to produce flours, corn meal, mixes for baked goods, gravy, soups, and food coatings such as fried-chicken batter. SEM also sold individually packaged consumer products and produced custom biscuit and pancake mixes and chicken coatings in bulk for national food-processor, retail, and food-service accounts (Figures 1 and 2).

Figure 1. Southeastern Mills products.

. . .

Keywords: High-performance workplace, Lean-Six Sigma, continuous improvement, systems design

Suggested Citation

Landel, Robert and Goldberg, Rebecca, Southeastern Mills: The Improvement Journey (a). Darden Case No. UVA-OM-1419. Available at SSRN: https://ssrn.com/abstract=2974948

Robert Landel (Contact Author)

University of Virginia - Darden School of Business ( email )

P.O. Box 6550
Charlottesville, VA 22906-6550
United States

HOME PAGE: http://www.darden.virginia.edu/faculty/landel.htm

Rebecca Goldberg

University of Virginia - Darden School of Business

P.O. Box 6550
Charlottesville, VA 22906-6550
United States

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