Living Lean: Lunch with Guinevere

4 Pages Posted: 1 Jun 2017

See all articles by Elliott N. Weiss

Elliott N. Weiss

University of Virginia - Darden School of Business

Rebecca Goldberg

University of Virginia - Darden School of Business

Abstract

This case is part of the "Living Lean" series, which presents accessible, everyday scenarios for a Lean process-improvement journey. In this episode, the kitchen staff of a luxury hotel kitchen adapts its procedures to accommodate a party that includes a toddler.

Excerpt

UVA-OM-1436

Rev. Oct. 24, 2013

Living Lean: Lunch with Guinevere

Charles, maître d' of the restaurant at the Walden-Aster Hotel, hears an animated exchange echo among the chandeliers, then sees two women walk across the lobby, one pushing a stroller. Of the two reservations for two people at noon—both under the name Jennifer—one, he knows, has already checked in, so he surmises this is the other.

Illustrations by Michael Twery.

In the stroller, a toddler in a pink-and-black frock twists left and right to look at the vaulted Beaux Arts ceilings. As her mother begins unbuckling her, Charles approaches them and gestures to the stroller.

. . .

Keywords: process analysis, kaizen

Suggested Citation

Weiss, Elliott N. and Goldberg, Rebecca, Living Lean: Lunch with Guinevere. Darden Case No. UVA-OM-1436. Available at SSRN: https://ssrn.com/abstract=2974957

Elliott N. Weiss (Contact Author)

University of Virginia - Darden School of Business ( email )

P.O. Box 6550
Charlottesville, VA 22906-6550
United States

HOME PAGE: http://www.darden.virginia.edu/html/direc_detail.aspx?styleid=2&id=4375

Rebecca Goldberg

University of Virginia - Darden School of Business

P.O. Box 6550
Charlottesville, VA 22906-6550
United States

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