Darden Business Publishing Gets Lean (a)

12 Pages Posted: 1 Jun 2017

See all articles by Elliott N. Weiss

Elliott N. Weiss

University of Virginia - Darden School of Business

Rebecca Goldberg

University of Virginia - Darden School of Business

Austin English

University of Virginia - Darden School of Business

Abstract

Darden Business Publishing provides its own field case as a consultant is enlisted to help it streamline production using Lean principles. The case provides an overview of continuous improvement concepts applied in a service setting.

Excerpt

UVA-OM-1497

Rev. Apr. 7, 2014

DARDEN BUSINESS PUBLISHING GETS LEAN (A)

Darden Business Publishing (DBP) prepared business case studies for use in the Darden classroom and, simultaneously, for publication and sales worldwide through both its own website and those of partner distributors. The case collection was a key manifestation of Darden's intellectual capital and value proposition; new cases kept the MBA curriculum relevant and imparted thought leadership by Darden faculty and researchers. But Steve Momper, DBP's director, had grown frustrated by a backlog of work in process (WIP) and an average 86-day lead time for case publication. Future growth in the business required an expansion of capacity, yet budget constraints had forced the elimination by attrition of two editor positions. Momper knew that the editing and publishing process required significant rework. The time was right to call on Austin English, a Darden alumnus whose consulting firm, RCF Associates, specialized in continuous process improvement (CPI).

The Existing Process

In recent years, DBP had grown rapidly, yet its process had never been reevaluated in its entirety so, over time, legacies had led to inefficiencies. There was more emphasis on beginning projects as they were received than on finishing those whose editing had already begun. A motivated faculty member with a tight deadline might be forced to wait in line while a colleague allowed months to elapse before reviewing a draft. In some instances, so much time would pass that a faculty author not only would no longer need the case but would barely recall the work in question.

. . .

Keywords: value stream analysis, value stream mapping, pull system

Suggested Citation

Weiss, Elliott N. and Goldberg, Rebecca and English, Austin, Darden Business Publishing Gets Lean (a). Darden Case No. UVA-OM-1497. Available at SSRN: https://ssrn.com/abstract=2975002

Elliott N. Weiss (Contact Author)

University of Virginia - Darden School of Business ( email )

P.O. Box 6550
Charlottesville, VA 22906-6550
United States

HOME PAGE: http://www.darden.virginia.edu/html/direc_detail.aspx?styleid=2&id=4375

Rebecca Goldberg

University of Virginia - Darden School of Business

P.O. Box 6550
Charlottesville, VA 22906-6550
United States

Austin English

University of Virginia - Darden School of Business

P.O. Box 6550
Charlottesville, VA 22906-6550
United States

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