Ballance Agri-Nutrients in New Zealand: Greg Delaney and Continuous Process Improvement

29 Pages Posted: 1 Jun 2017

See all articles by Robert Landel

Robert Landel

University of Virginia - Darden School of Business

Rebecca Goldberg

University of Virginia - Darden School of Business

Abstract

In August 2010, Greg Delaney, general manager of distribution and logistics for Ballance Agri-Nutrients (BAN), had participated in a four-week executive development program, the Executive Program (TEP). He returned home armed with a list of ideas and a commitment to help BAN achieve its goal of developing a continuous process improvement (CPI) culture. Seven months later, Delaney is considering the approaches he took after the CEO appointed him to plan and lead a CPI journey at Ballance. He and some colleagues had seen some success, but more important decisions were on the horizon, such as whether to expand or consolidate the CPI activites.

Excerpt

UVA-OM-1507

Dec. 17, 2013

BALLANCE AGRI-NUTRIENTS IN NEW ZEALAND:

GREG DELANEY AND CONTINUOUS PROCESS IMPROVEMENT

March 2011

Greg Delaney, general manager of distribution and logistics for New Zealand's largest fertilizer manufacturer and distributor, Ballance Agri-Nutrients (BAN), oversaw the operations of 45 distribution centers, each staffed with two to five employees and located in different regions of New Zealand. In August 2010, Delaney had participated in a four-week executive development program, the Executive Program (TEP), and returned home armed with a list of ideas contributed by classmates, fresh momentum, and a commitment to help BAN achieve its goal of developing a continuous process improvement (CPI) culture.

. . .

Keywords: Continuous process improvement, Lean, Green Rooms, Try Z Seminars

Suggested Citation

Landel, Robert and Goldberg, Rebecca, Ballance Agri-Nutrients in New Zealand: Greg Delaney and Continuous Process Improvement. Darden Case No. UVA-OM-1507. Available at SSRN: https://ssrn.com/abstract=2975009

Robert Landel (Contact Author)

University of Virginia - Darden School of Business ( email )

P.O. Box 6550
Charlottesville, VA 22906-6550
United States

HOME PAGE: http://www.darden.virginia.edu/faculty/landel.htm

Rebecca Goldberg

University of Virginia - Darden School of Business

P.O. Box 6550
Charlottesville, VA 22906-6550
United States

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