The Efficient Provision of Culture-Sensitive Services: A Modularization Approach

Posted: 13 Jun 2017

See all articles by Andreas Janson

Andreas Janson

University of Kassel

Christoph Peters

University of St. Gallen

J. M. Leimeister

University of St. Gallen; University of Kassel - Information Systems

Multiple version iconThere are 2 versions of this paper

Date Written: 2017

Abstract

This paper presents first guidelines for the cultural adaptation and efficient global provision of services. For this purpose, it elaborates on how to consider culture-specific components of a service on the basis of systematic service modularization. This is illustrated by the example of an IT-mediated learning service, which is usually perceived differently in diverse cultures. To this end, a process model is described based on culture theory and systematic modularization in order to identify culture-specific and culture-independent components of a learning service for its consideration within global service provision. This contribution to practice is complemented by the theoretical contribution of the inclusion of culture-theoretical components into service modularization.

Keywords: Service modularization, Culture, Learning service, Technology-mediated learning

Suggested Citation

Janson, Andreas and Peters, Christoph and Leimeister, Jan Marco, The Efficient Provision of Culture-Sensitive Services: A Modularization Approach (2017). Available at SSRN: https://ssrn.com/abstract=2984480

Andreas Janson

University of Kassel ( email )

Fachbereich 05
Nora-Platiel-Straße 1
34109 Kassel, Hessen 34127
Germany

Christoph Peters

University of St. Gallen ( email )

Varnbuelstr. 14
Saint Gallen, St. Gallen CH-9000
Switzerland

Jan Marco Leimeister (Contact Author)

University of St. Gallen ( email )

Varnbuelstr. 14
Saint Gallen, St. Gallen CH-9000
Switzerland

University of Kassel - Information Systems ( email )

Nora-Platiel 4
Kassel, 34127
Germany

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