Trust.

Söllner, M.; Benbasat, I.; Gefen, D.; Leimeister, J. M. & Pavlou, P. A. (2016): Trust. In: MIS Quarterly Research Curations, Ashley Bush and Arun Rai, Eds., Erscheinungsjahr/Year: 2016.

10 Pages Posted: 14 Jun 2017 Last revised: 13 Mar 2018

See all articles by Matthias Söllner

Matthias Söllner

University of Kassel - Information Systems

Izak Benbasat

University of British Columbia (UBC) - Sauder School of Business

David Gefen

Drexel University

J. M. Leimeister

University of St. Gallen; University of Kassel - Information Systems

Paul A. Pavlou

Temple University - Department of Management Information Systems; Temple University - Department of Strategic Management

Date Written: June 13, 2017

Abstract

Trust is the enabler of social interaction. Although the origins of research on trust traditionally lie outside the Information Systems (IS) domain, the importance of trust for IS research rapidly grew in the late 1990s, and it is still growing with the increasing ubiquity and advancement of technology in organizations, virtual teams, online markets, and user-technology interactions. Theoretically, the central role of trust is tied to the growing social change that Information and Communication Technology (ICT) has always created, a trend increased by the introduction of electronic commerce, and with it the need to interact and commerce with total strangers. This trend is mirrored in major IS research fields, such as virtual teams and technology acceptance, and thus also naturally in the pages of MIS Quarterly. The importance of trust for IS research and its impact on the IS literature are also reflected by the fact that a trust-related paper (Gefen et al. 2003) is among the most highly cited articles published in MIS Quarterly, together with papers on TAM, knowledge management, and design science. Besides, two trust-related papers have won the MIS Quarterly Paper of the Year Award in 1998 (Kumar et al. 1998) and 2009, respectively (Cyr et al. 2009), and a Special Issue on trust was published in 2010 (Benbasat et al. 2010). Coupled with the facts that we have identified 33 papers relevant for this curation, and that these papers account for about 20,000 total citations, it is perhaps safe to argue that trust is one of the popular and well-cited areas of research in the IS literature, especially during the last 20 years.

Keywords: Trust, Vertrauen, IS literature

Suggested Citation

Söllner, Matthias and Benbasat, Izak and Gefen, David and Leimeister, Jan Marco and Pavlou, Paul A., Trust. (June 13, 2017). Söllner, M.; Benbasat, I.; Gefen, D.; Leimeister, J. M. & Pavlou, P. A. (2016): Trust. In: MIS Quarterly Research Curations, Ashley Bush and Arun Rai, Eds., Erscheinungsjahr/Year: 2016.. Available at SSRN: https://ssrn.com/abstract=2985418

Matthias Söllner

University of Kassel - Information Systems ( email )

Nora-Platiel 4
Kassel, 34127
Germany

Izak Benbasat

University of British Columbia (UBC) - Sauder School of Business ( email )

2053 Main Mall
Vancouver, BC V6T 1Z2
Canada
604 822-8396 (Phone)

David Gefen

Drexel University ( email )

3141 Chestnut St
Philadelphia, PA 19104
United States

Jan Marco Leimeister (Contact Author)

University of St. Gallen ( email )

Varnbuelstr. 14
Saint Gallen, St. Gallen CH-9000
Switzerland

University of Kassel - Information Systems ( email )

Nora-Platiel 4
Kassel, 34127
Germany

Paul A. Pavlou

Temple University - Department of Management Information Systems ( email )

1810 N. 13th Street
Floor 2
Philadelphia, PA 19128
United States

Temple University - Department of Strategic Management ( email )

Fox School of Business and Management
Philadelphia, PA 19122
United States

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