The Power of Empathy

Abstract

Empathy is a powerful conflict resource that has a positive ripple effect on the neutrals, advocates and participants. For advocates, arbitrators and mediators who strive to ethically achieve the ofttimes elusive goal of objectivity, even-handed empathy toward both parties is an effective de-biasing tool. As a de-biasing tool, empathy helps us make better deals because we can then garner quality information less shackled by cognitive biases. For participants in dispute resolution process, empathy enhances their perception of the legitimacy of the process and their esteem for our legal system as a whole. Empathy as a conflict resolution resource should be included in our work, our trainings and our professional education.