The New Handshake: Where We Are Now

International Journal of Online Dispute Resolution 2016 (3) 2

University of Missouri School of Law Legal Studies Research Paper No. 2017-18

19 Pages Posted: 28 Jun 2017

See all articles by Amy J. Schmitz

Amy J. Schmitz

Ohio State University (OSU) - Michael E. Moritz College of Law; Cyberjustice Lab

Colin Rule

Modria

Date Written: June 27, 2017

Abstract

The internet has empowered consumers in new and exciting ways. It has opened more efficient avenues for consumers to buy just about anything. Want proof? Just pull out your smartphone, swipe your finger across the screen a few times, and presto – your collector’s edition Notorious RBG bobblehead is on its way from China. Unfortunately, however, the internet has not yet delivered on its promise to improve consumer protection.

Keywords: consumers, consumer protection, online dispute resolution (ODR), remedies, e-commerce

Suggested Citation

Schmitz, Amy J. and Rule, Colin, The New Handshake: Where We Are Now (June 27, 2017). International Journal of Online Dispute Resolution 2016 (3) 2, University of Missouri School of Law Legal Studies Research Paper No. 2017-18, Available at SSRN: https://ssrn.com/abstract=2991821

Amy J. Schmitz (Contact Author)

Ohio State University (OSU) - Michael E. Moritz College of Law ( email )

55 West 12th Avenue
Columbus, OH 43210
United States

Cyberjustice Lab ( email )

Montreal
Canada

Colin Rule

Modria ( email )

100 West San Fernando Street
Suite 300
San Jose, CA 95113
United States

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