Design for Dignity and Procedural Justice
Advances in Intelligent Systems and Computing, Proceedings of the Applied Human Factors and Ergonomics International Conference, 2017. Springer Press.
12 Pages Posted: 30 Jun 2017
Date Written: July 1, 2017
The civil legal system exists to solve people’s problems, like divorce, eviction, bankruptcy, and child custody disputes. But this system, in particular the courts, are difficult and frustrating to navigate, especially if a person does not have a lawyer. Our study reviews how people currently experience court Self Help Centers, and identifies opportunities to enhance them. It does this through a framework of Perceived Control, that considers how to give users greater understanding, options, and behavioral control over a difficult system.
Note: This is a manuscript form of the publication. It is being shared here only as a manuscript for other scientists to consult for educational purposes, as required by Springer Press' copyright requirements. The final version is available from Springer Press, and for official citations, please see that as the original source of publication.
Keywords: procedural justice, Self Help services, perceived control, access to justice
JEL Classification: K40
Suggested Citation: Suggested Citation