Design for Dignity and Procedural Justice

Advances in Intelligent Systems and Computing, Proceedings of the Applied Human Factors and Ergonomics International Conference, 2017. Springer Press.

12 Pages Posted: 30 Jun 2017

See all articles by Margaret Hagan

Margaret Hagan

Stanford Legal Design Lab; Stanford Law School

Miso Kim

Northeastern University

Date Written: July 1, 2017

Abstract

The civil legal system exists to solve people’s problems, like divorce, eviction, bankruptcy, and child custody disputes. But this system, in particular the courts, are difficult and frustrating to navigate, especially if a person does not have a lawyer. Our study reviews how people currently experience court Self Help Centers, and identifies opportunities to enhance them. It does this through a framework of Perceived Control, that considers how to give users greater understanding, options, and behavioral control over a difficult system.

Note: This is a manuscript form of the publication. It is being shared here only as a manuscript for other scientists to consult for educational purposes, as required by Springer Press' copyright requirements. The final version is available from Springer Press, and for official citations, please see that as the original source of publication.

Keywords: procedural justice, Self Help services, perceived control, access to justice

JEL Classification: K40

Suggested Citation

Hagan, Margaret and Kim, Miso, Design for Dignity and Procedural Justice (July 1, 2017). Advances in Intelligent Systems and Computing, Proceedings of the Applied Human Factors and Ergonomics International Conference, 2017. Springer Press., Available at SSRN: https://ssrn.com/abstract=2994354

Margaret Hagan (Contact Author)

Stanford Legal Design Lab ( email )

559 Nathan Abbott Way
Stanford, CA 94305
United States

HOME PAGE: http://margarethagan.com

Stanford Law School ( email )

559 Nathan Abbott Way
Stanford, CA 94305-8610
United States

Miso Kim

Northeastern University ( email )

220 B RP
Boston, MA 02115
United States

Here is the Coronavirus
related research on SSRN

Paper statistics

Downloads
280
Abstract Views
1,215
rank
120,467
PlumX Metrics