Toward the Service Science View of Education
EDULEARN17: 9th Annual International Conference on Education and New Learning Technologies,” Barcelona (Spain). 3rd - 5th of July, 2017
7 Pages Posted: 16 Nov 2018
Date Written: July 4, 2017
This article applies the service science framework to education delivery at the university level. Educational programs are viewed as complex educational service systems that co-produce value for a variety of stakeholders. We introduce the Service Science Canvas, which is later adapted for the education industry and a specific case of an entrepreneurship program at a technological university in the United States. The Service Science Canvas highlights the common elements and principles of service systems.
Keywords: Entrepreneurship Education; Service Systems; Service Science; Academic Program Management; Higher Education
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