Toward the Service Science View of Education

Pavlov, Oleg V.; Hoy, Frank

Toward the Service Science View of Education

EDULEARN17: 9th Annual International Conference on Education and New Learning Technologies,” Barcelona (Spain). 3rd - 5th of July, 2017

7 Pages Posted: 16 Nov 2018

See all articles by Oleg V. Pavlov

Frank Hoy

Worcester Polytechnic Institute (WPI) - Collaborative for Entrepreneurship & Innnovation School of Business

Date Written: July 4, 2017

Abstract

This article applies the service science framework to education delivery at the university level. Educational programs are viewed as complex educational service systems that co-produce value for a variety of stakeholders. We introduce the Service Science Canvas, which is later adapted for the education industry and a specific case of an entrepreneurship program at a technological university in the United States. The Service Science Canvas highlights the common elements and principles of service systems.

Keywords: Entrepreneurship Education; Service Systems; Service Science; Academic Program Management; Higher Education

Suggested Citation: Suggested Citation

Pavlov, Oleg V. and Hoy, Frank, Toward the Service Science View of Education (July 4, 2017). EDULEARN17: 9th Annual International Conference on Education and New Learning Technologies,” Barcelona (Spain). 3rd - 5th of July, 2017 , Available at SSRN: https://ssrn.com/abstract=2998725