'If You're Not Keeping Score, You're Just Practicing': A Lean Health Care Program Evaluation Framework

Healthcare Quarterly, 2013 (16), 23-30.

30 Pages Posted: 19 Jul 2017

See all articles by Martin L. Puterman

Martin L. Puterman

University of British Columbia (UBC) - Division of Operations and Logistics

Yue Zhang

University of Toledo - Department of Information Operations and Technology Management (IOTM)

Sema Aydede

affiliation not provided to SSRN

Becky Palmer

affiliation not provided to SSRN

Stuart MacLeod

affiliation not provided to SSRN

Hessam Bavafa

University of Wisconsin - Madison - School of Business

Jennifer MacKenzie

affiliation not provided to SSRN

Date Written: Feb 6, 2012

Abstract

Objective: To provide a rigorous framework for evaluating a Lean health care program based on an approach developed to evaluate the Provincial Health Services Authority (PHSA) Lean initiative.

Design: Data for analysis includes performance metrics for Lean activities, system level performance measures, staff interviews and longitudinal surveys and inputs.

Result: This paper describes the essential components of a Lean evaluation including short and long term efficiency gains, quality and safety improvements, staff engagement, resources and financial inputs.

Conclusions: The proposed evaluation framework for Lean interventions, based on a rigorous statistical foundation, considers key performance measurement dimensions and can be widely applied. It addresses a major failure of Lean programs; the lack of formal evaluation.

Keywords: Lean, evaluation, health care, performance metrics, operations management, six sigma

Suggested Citation

Puterman, Martin L. and Zhang, Yue and Aydede, Sema and Palmer, Becky and MacLeod, Stuart and Bavafa, Hessam and MacKenzie, Jennifer, 'If You're Not Keeping Score, You're Just Practicing': A Lean Health Care Program Evaluation Framework (Feb 6, 2012). Healthcare Quarterly, 2013 (16), 23-30.. Available at SSRN: https://ssrn.com/abstract=3002065

Martin L. Puterman

University of British Columbia (UBC) - Division of Operations and Logistics ( email )

2053 Main Mall
Vancouver, BC V6T 1Z2
Canada

Yue Zhang

University of Toledo - Department of Information Operations and Technology Management (IOTM) ( email )

Toledo, OH
United States

Sema Aydede

affiliation not provided to SSRN

Becky Palmer

affiliation not provided to SSRN

Stuart MacLeod

affiliation not provided to SSRN

Hessam Bavafa (Contact Author)

University of Wisconsin - Madison - School of Business ( email )

975 University Ave
4284C Grainger Hall
Madison, WI 53706
United States

HOME PAGE: http://https://bus.wisc.edu/faculty/hessam-bavafa

Jennifer MacKenzie

affiliation not provided to SSRN

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