People Analytics and Invisible Labor

Saint Louis University Law Journal, 61, 1, 2016-2017

17 Pages Posted: 20 Jul 2017

See all articles by Miriam A. Cherry

Miriam A. Cherry

Saint Louis University - School of Law

Date Written: July 18, 2017

Abstract

This article explores two trends in labor and employment law: people analytics and invisible labor. People analytics includes the practice of employers using quantitative data to make objective decisions regarding employees. Invisible labor includes work that is unrecognized because it involves emotional work, or that is hidden due to the intermediation of technology. The article then discusses the paradox of the two trends. As people analytics relies on data for decision-making, how can employers use data analytics if there are increasingly invisible components to work? The article considers solutions: should people analytics include components of hidden labor, explicitly recognize and exclude invisible labor from people analytics, or a combination of both?

Keywords: people analytics, employee data, quantitative data, performance metrics, invisible labor, emotional labor, emotional management, employment discrimination

Suggested Citation

Cherry, Miriam A., People Analytics and Invisible Labor (July 18, 2017). Saint Louis University Law Journal, 61, 1, 2016-2017. Available at SSRN: https://ssrn.com/abstract=3004797

Miriam A. Cherry (Contact Author)

Saint Louis University - School of Law ( email )

100 N. Tucker Blvd.
St. Louis, MO 63101
United States
314-977-04537 (Phone)

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