Crowdsourcing the Disaster Management Cycle

International Journal of Information Systems for Crisis Response and Management Volume 8, Issue 4, October-December 2016

24 Pages Posted: 16 Aug 2017

See all articles by Sara Harrison

Sara Harrison

University of Waterloo

Peter Johnson

University of Waterloo - Department of Geography and Environmental Management

Date Written: November 4, 2016

Abstract

Crowdsourcing is a communication platform that can be used during and after a disastrous event. Previous research in crisis crowdsourcing demonstrates its wide adoption for aiding response efforts by non-government organizations and public citizens. There is a gap in understanding the government use of crowdsourcing for emergency management, and in the use of crowdsourcing for mitigation and preparedness. This research aims to characterize crowdsourcing in all phases of the disaster management cycle by government agencies in Canada and the USA. Semi-structured interviews conducted with 22 government officials from both countries reveal that crisis crowdsourced information is used in all phases of the disaster management cycle, though direct crowdsourcing is yet to be applied in the pre-disaster phases. Emergency management officials and scholars have an opportunity to discover new ways to directly use crowdsourcing for mitigation and preparedness.

Keywords: Crisis Crowdsourcing, Crowdsourcing, Emergency Management, Government, Information Communication Technology, Social Media

Suggested Citation

Harrison, Sara and Johnson, Peter, Crowdsourcing the Disaster Management Cycle (November 4, 2016). International Journal of Information Systems for Crisis Response and Management Volume 8, Issue 4, October-December 2016, Available at SSRN: https://ssrn.com/abstract=3018586

Sara Harrison

University of Waterloo ( email )

Waterloo, Ontario N2L 3G1
Canada

Peter Johnson (Contact Author)

University of Waterloo - Department of Geography and Environmental Management ( email )

Waterloo, Ontario N2L 3G1
Canada

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