Enterprise Social Media and Control System Design
31 Pages Posted: 18 Aug 2017 Last revised: 6 Dec 2017
Date Written: August 16, 2017
We explore the question of whether control system design changes with the use of Enterprise Social Media (ESM). Although frameworks have been developed to conceptualize what types of behavior are enabled through ESM in organizations, ESM has been rarely considered as phenomenon that may change how control systems in organizations are configured. We provide arguments and empirical evidence regarding whether ESM use is associated with aspects of control system design. The aspects of the control system that we focus on are extent of subjectivity in performance evaluation (SPE), performance-based pay (PBP), and control aspects that form an organizational climate (OC). Our results show significant positive relationships between the use of ESM and SPE and the use of ESM and PBP. Some aspects that form an OC show positive, others show negative relationships with the use of ESM. Implications are discussed.
Keywords: control system design, enterprise social media, subjective performance evaluation
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